PUBLIC CONTRACT

for the Ordering, Purchase, Sale, and Delivery of Products

This Agreement constitutes an official and public offer by the Seller to enter into a purchase and sale agreement for the Products presented on the website https://www.snousey.com.

This Agreement is a public contract within the meaning of Article 633 of the Civil Code of Ukraine. Its terms and conditions are identical for all Buyers, regardless of their legal status (individual, legal entity, or sole proprietor), without granting preference to any Buyer.

By entering into this Agreement, the Buyer fully accepts the terms and conditions governing the placement of orders, payment procedures, delivery of Products, return policies, liability for improper or fraudulent orders, and all other provisions contained herein.

This Agreement shall be deemed concluded at the moment the Buyer clicks the “Confirm Order” button during the checkout process in the “Cart” section and receives electronic confirmation of the order from the Seller.

1. Definitions

1.1. Public Offer (hereinafter referred to as the “Offer”) – a public proposal made by the Seller to an indefinite number of persons to enter into a distance purchase and sale agreement for Products (hereinafter referred to as the “Agreement”) under the terms and conditions set forth in this Offer.

1.2. Product or Service – the subject matter of the transaction between the Parties, selected by the Buyer on the Online Store Website and placed in the shopping cart, or otherwise purchased remotely by the Buyer from the Seller.

1.3. Online Store – the Seller’s website located at https://www.snousey.com/, created for the purpose of concluding retail and wholesale purchase and sale agreements based on the Buyer’s review of the Product descriptions provided by the Seller via the Internet.

1.4. Buyer – an individual with full legal capacity who has reached the age of eighteen (18), receives information from the Seller, places orders for Products offered on the Online Store Website for purposes not related to entrepreneurial or commercial activities, or a legal entity or sole proprietor acting in accordance with applicable law.

1.5. Seller – Sole Proprietor (FOP) Kateryna Krasovska (Tax Identification Number: 3300015740), operating in accordance with the laws of Ukraine, with its registered address at:

64 Shcherbakivskoho St.
Kyiv, 04111
Ukraine

2. Subject of the contract

2.1. The Seller undertakes to transfer ownership of the Product to the Buyer, and the Buyer undertakes to pay for and accept the Product in accordance with the terms and conditions of this Agreement.

2.2. The date of conclusion of the Offer Agreement (acceptance of the Offer) and the moment of the Buyer’s full and unconditional acceptance of the terms of this Agreement shall be the date on which the Buyer completes and submits the order form available on the Online Store Website, provided that the Buyer receives electronic confirmation of the order from the Seller.

If required and at the Buyer’s request, this Agreement may also be executed in written form.

3. Placing an Order

3.1. The Buyer may independently place an order through the shopping cart available on the Online Store Website or by submitting an order via email or the telephone number specified in the Contact section of the Website.

3.2. The Seller reserves the right to refuse to process or fulfill an order if the information provided by the Buyer during the ordering process is incomplete, inaccurate, or raises reasonable concerns regarding its authenticity.

3.3. When placing an order on the Online Store Website, the Buyer shall provide the following information required for the fulfillment of the order:

3.3.1. First name and surname of the Buyer;

3.3.2. Delivery address for the Product (where delivery to the Buyer’s address is requested);

3.3.3. Contact telephone number;

3.3.4. Tax identification number or registration code, where the Buyer is a legal entity or sole proprietor.

3.4. The name, quantity, product code (SKU), and price of the Product selected by the Buyer shall be indicated in the Buyer’s shopping cart on the Online Store Website.

3.5. If either Party requires additional information for the performance of this Agreement, such Party shall be entitled to request it from the other Party. If the Buyer fails to provide the requested information, the Seller shall not be liable for any inability to properly perform its obligations related to the order.

3.6. When placing an order through a representative or operator of the Seller (as described in Section 3.1 of this Offer), the Buyer shall provide the information specified in Sections 3.3–3.4 of this Offer.

3.7. Acceptance of the terms of this Offer by the Buyer shall be effected by entering the required information into the registration or order form available on the Online Store Website or by placing an order through the Seller’s representative. Following the placement of an order, the Buyer’s information shall be stored in the Seller’s database.

3.8. The Buyer shall be solely responsible for the accuracy, completeness, and validity of the information provided when placing an order.

3.9. By entering into this Agreement and accepting the terms of this Offer through the placement of an order, the Buyer confirms that:

a) the Buyer has fully read, understood, and agrees to all terms and conditions of this Offer;

b) the Buyer grants consent to the collection, processing, storage, and transfer of Personal Data. Such consent shall remain valid throughout the term of this Agreement and for an unlimited period thereafter, unless otherwise required by applicable law.

By entering into this Agreement, the Buyer also confirms that they have been informed, without the need for additional notice, of their rights under the Law of Ukraine “On Personal Data Protection,” the purposes for which Personal Data is collected, and the fact that such Personal Data is transferred to the Seller for the purposes of performing this Agreement, processing payments, issuing invoices, statements, and other related documents.

The Buyer further agrees that the Seller may provide access to and transfer the Buyer’s Personal Data to third parties without additional notice where such transfer is necessary for the fulfillment of the Buyer’s order.

The Buyer acknowledges and understands the scope of their rights as a data subject under the Law of Ukraine “On Personal Data Protection.”

4. Price and payment

4. Price, Payment, Delivery, and Transfer of Ownership

4.1. Prices for Products and Services are determined solely by the Seller and are displayed on the Online Store Website.

4.2. The Seller reserves the right to change Product and Service prices unilaterally in response to market conditions. However, the price of a Product that has been fully paid for by the Buyer may not be changed by the Seller after payment has been received.

4.3. The price of a Product displayed on the Online Store Website does not include delivery costs. Delivery costs shall be paid by the Buyer directly to the selected delivery service provider in accordance with the applicable delivery rates.

4.4. Unless otherwise expressly stated, Product prices displayed on the Online Store Website do not include delivery to the Buyer’s address.

4.5. The Seller may provide an estimated delivery cost upon the Buyer’s request, whether submitted by email or during the order placement process through a representative of the Online Store.

4.6. The Buyer’s payment obligation shall be deemed fulfilled once the relevant funds have been credited to the Seller’s account.

4.7. Payments for Products shall be made using the payment methods specified on the Online Store Website in the “Payment & Delivery” section.

4.8. Upon receipt of the Product, the Buyer shall inspect the Product in the presence of the delivery service representative (carrier) to verify its conformity with the order, including quantity, product description, completeness, and, where applicable, expiration date.

4.9. By signing the delivery receipt, order confirmation, transport waybill, or any other delivery document, the Buyer or the Buyer’s authorized representative confirms that they have no claims regarding the quantity, appearance, condition, or completeness of the Product.

4.10. Ownership of the Product, as well as the risk of accidental loss or damage, shall pass to the Buyer or the Buyer’s authorized representative upon receipt of the Product at the place of delivery in the case of self-collection, or upon transfer of the Product by the Seller to the delivery service provider (carrier) selected by the Buyer.

5. Rights and Obligations of the Parties

5.1. The Seller shall:

5.1.1. Deliver the Product to the Buyer in accordance with the terms of this Agreement and the Buyer’s order.

5.1.2. Maintain the confidentiality of the Buyer’s personal and private information and not disclose such information or provide access to it to third parties, except where required by applicable law or where necessary for the fulfillment of the Buyer’s order.

5.2. The Seller shall have the right to:

5.2.1. Amend the terms and conditions of this Agreement, as well as the prices of Products and Services, unilaterally by publishing such changes on the Online Store Website. All amendments shall become effective upon publication.

5.3. The Buyer shall:

5.3.1. Prior to entering into this Agreement, review and familiarize themselves with the contents of this Agreement, its terms and conditions, and the prices published on the Online Store Website.

5.3.2. Provide the Seller with all information necessary for the fulfillment of the Seller’s obligations, including information sufficient to accurately identify the Buyer and to ensure proper delivery of the ordered Product.

6. Returns and Exchanges of Products

6.1. The Buyer has the right to return a non-food Product of proper quality to the Seller if the Product does not satisfy the Buyer in terms of shape, dimensions, style, color, size, or for any other reason cannot be used for its intended purpose.

The Buyer may return a Product of proper quality within fourteen (14) calendar days, excluding the date of purchase.

A return of a Product of proper quality is accepted only if the Product has not been used and its marketable condition, consumer properties, packaging, seals, labels, and proof of purchase issued to the Buyer have been preserved.

The list of Products that are not eligible for return under this provision is established by the Cabinet of Ministers of Ukraine.

6.2. Refunds for returned Products of proper quality shall be processed within seven (7) calendar days from the date the Seller receives the returned Product, provided that the requirements of Section 6.1 of this Agreement and applicable laws of Ukraine have been satisfied.

6.3. Refunds shall be made using the same payment method originally used by the Buyer to pay the Seller.

6.4. The cost of returning a Product of proper quality to the Seller shall be borne by the Buyer and shall not be reimbursed by the Seller.

6.5. If defects in a Product are discovered during the applicable warranty period, the Buyer shall have the right to submit claims to the Seller in accordance with the procedures and timeframes established by the Law of Ukraine “On Consumer Protection.”

Where the Buyer requests free repair or correction of defects, the repair period shall commence from the date the Seller receives physical possession of and access to the Product.

6.6. Claims under the Law of Ukraine “On Consumer Protection” shall be considered by the Seller only upon the Buyer’s submission of the documents required by applicable law.

The Seller shall not be liable for defects that arise after delivery of the Product to the Buyer as a result of improper use, improper storage, actions of third parties, or force majeure circumstances.

6.7. The Buyer may not return or refuse a Product of proper quality that has individually determined characteristics and has been manufactured or modified specifically for the Buyer, including non-standard sizes, specifications, appearance, configuration, or other customizations requested by the Buyer.

Evidence that a Product has individually determined characteristics may include differences in dimensions or other specifications from those presented in the Online Store.

6.8. Returns of Products in cases permitted by law and this Agreement shall be made to the address specified in the “Contacts” section of the Online Store Website.

7. Responsibility

7. Liability of the Parties

7.1. The Seller shall not be liable for any damage suffered by the Buyer or third parties resulting from the improper installation, use, handling, or storage of Products purchased from the Seller.

7.2. The Seller shall not be liable for improper or delayed fulfillment of orders or obligations where such failure results from inaccurate, incomplete, or misleading information provided by the Buyer.

7.3. The Seller and the Buyer shall be liable for the performance of their respective obligations in accordance with the applicable laws of Ukraine and the provisions of this Agreement.

7.4. The Seller and the Buyer shall be released from liability for the total or partial failure to perform their obligations under this Agreement if such failure results from force majeure circumstances, including but not limited to war, military actions, earthquakes, floods, fires, natural disasters, or other events beyond the reasonable control of the Parties that arise after the conclusion of this Agreement.

The Party affected by such circumstances shall promptly notify the other Party of the occurrence of the force majeure event and its impact on the performance of obligations under this Agreement.

8. Confidentiality and Protection of Personal Data

8.1. By providing Personal Data on the Online Store Website during registration or when placing an order, the Buyer grants the Seller voluntary consent to collect, process, use, store, and transfer such Personal Data, as well as to perform any other actions permitted under the Law of Ukraine “On Personal Data Protection,” without limitation as to the duration of such consent, unless otherwise required by applicable law.

8.2. The Seller undertakes not to disclose information received from the Buyer. Disclosure of such information shall not be considered a violation where the information is provided to contractors, service providers, or other third parties acting on behalf of the Seller under contractual arrangements, including for the purpose of fulfilling obligations to the Buyer, or where disclosure is required by the applicable laws of Ukraine.

8.3. The Buyer is responsible for ensuring that their Personal Data remains accurate, complete, and up to date. The Seller shall not be liable for any improper performance or failure to perform its obligations resulting from inaccurate, outdated, incomplete, or incorrect information provided by the Buyer.

9. Other conditions

9. Governing Law and Dispute Resolution

9.1. This Agreement is concluded in Ukraine and shall be governed by and construed in accordance with the laws of Ukraine.

9.2. Any disputes arising between the Buyer and the Seller shall first be resolved through good-faith negotiations between the Parties. If the Parties fail to reach an amicable settlement, either the Buyer and

10. Term of the Agreement

This Agreement shall become effective upon the Buyer’s acceptance of Cookies on the Website and shall remain in force for the duration of the Seller’s performance of all obligations related to the acceptance, processing, and fulfillment of the Buyer’s order, including the delivery of the Product.

11. Termination of the Agreement

11.1. This Agreement may be terminated at the initiative of either Party by providing written notice to the other Party no later than ten (10) calendar days prior to the intended termination date.

11.2. The Service Provider shall have the right to terminate this Agreement unilaterally in the following circumstances:

the User breaches the terms and conditions of this Agreement;
the User delays payment under this Agreement by more than five (5) calendar days;
the User provides false, inaccurate, or misleading information.

11.3. The User may terminate this Agreement at any time, provided that the User pays the Service Provider for all services actually rendered up to the date of termination.

11.4. In the event of termination of this Agreement, fees paid for services that have been purchased but not used shall be non-refundable unless otherwise agreed in writing by the Parties.

12. Dispute Resolution

12.1. Any disputes arising in connection with the performance or interpretation of this Agreement shall be resolved by the Parties through negotiations and a pre-trial claims procedure.
12.2. Any claim submitted by the User to the Service Provider shall be sent in writing to the Service Provider’s email address specified in this Agreement and shall include a description of the claim together with any supporting documents.
12.3. The Service Provider shall review the claim within ten (10) business days from the date of receipt and shall provide a written response to the User.
12.4. If the Parties fail to reach an agreement, the dispute shall be submitted to the competent courts of Ukraine and resolved in accordance with the applicable laws of Ukraine at the place of registration of the Service Provider.

SELLER'S CONTACT INFORMATION AND BUSINESS DETAILS

Sole Proprietor (FOP) Kateryna Krasovska
Tax ID (TIN): 3300015740

Bank Account (IBAN): UA343052990000026000046802771

JSC CB "PRIVATBANK"
MFO: 380269

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