PRIVACY POLICY

The provisions of this Privacy Policy (hereinafter referred to as the “Privacy Policy”) apply to any information of any kind that the online store may obtain about a User while using the services, products, and goods available through the Store.

This Privacy Policy establishes the procedure for the processing of personal data by the Administration of the online store, including the types of personal data collected, the purposes for which such personal data is used, the interaction of the online store Administration with third parties, the security measures implemented to protect personal data, the conditions for access to personal data, as well as contact information enabling Users to access, modify, block, or delete their personal data and to address any questions regarding the processing and protection of personal data.

By using the services of the online store at https://www.snousey.com/, the User agrees to the terms of this Privacy Policy.

The Online Store reserves the right to amend this Privacy Policy at its sole discretion. Users are responsible for reviewing the current version of the Privacy Policy, which governs the use of the Online Store and its services.

1. Definitions

1.1. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below:

1.1.1. “Personal Data” means any information relating to an identified or identifiable natural person, who can be identified directly or indirectly by reference to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity, including a device IP address, location data, online identifiers, and information collected through cookies or similar technologies.

1.1.2. “Processing of Personal Data” means any operation or set of operations performed on a User’s Personal Data, whether or not by automated means. Such operations include, but are not limited to, the collection, recording, organization, structuring, storage, adaptation, updating, modification, use, retrieval, consultation, disclosure by transmission, transfer, dissemination, restriction, deletion, or destruction of Personal Data.

1.1.3. “Confidentiality of Personal Data” means the obligation of the Administration of the Online Store and any other persons who have obtained access to a User’s Personal Data to prevent its disclosure without the prior consent of the User (the data subject) or another lawful basis.

1.1.4. “User” means any individual who accesses the Online Store through the Internet and uses the resources, services, and functionality available on the Website.

1.1.5. “Cookies” means small data files sent by a web server and stored on a User’s device. A web browser or web client transmits such files back to the web server through HTTP requests each time the User accesses a page of the Website.

1.1.6. “IP Address” means a unique network address assigned to a device within a computer network that uses the Internet Protocol (IP).

1.1.7. “Website” means the website operated by the Administration of the Online Store under the domain snousey.com and accessible through web browsers.

2. General Provisions

2.1. By using the Website of this Online Store, the User acknowledges and fully agrees to the terms of this Privacy Policy and the conditions governing the processing of personal information (Personal Data).

2.2. If the User does not agree with all or any part of the terms set forth in this Privacy Policy, the User must discontinue the use of the Online Store and its services.

2.3. This Privacy Policy applies exclusively to this Online Store. The Administration does not control and shall not be held responsible for the content, information, privacy practices, or services of third-party websites that may be accessed through links available on this Website.

3. Scope of the Privacy Policy

3.1. This Privacy Policy establishes the obligations of the Administration of the Online Store regarding the non-disclosure and protection of Personal Data provided by the User. Such information may be requested by the Administration when the User registers on the Website or places an order for products offered through the Online Store.

3.2. The User’s Personal Data that may be collected, processed, and used in accordance with this Privacy Policy shall be provided by the User through the registration or order forms available on the Website.

Such Personal Data may include:

3.2.1. Full name (surname, first name, and patronymic, where applicable);

3.2.2. Contact telephone number;

3.2.3. Email address;

3.2.4. Delivery address for products purchased through the Online Store;

3.2.5. Place of residence.

3.3. The Administration of the Online Store takes all reasonable measures to protect the following information collected automatically:

IP address;
Cookies;
Browser information;
Time and date of access to the Website.

3.3.1. Disabling the use of Cookies may result in restricted access to certain sections of the Website, including sections that require authorization.

3.3.2. The Online Store collects statistical information regarding Users’ and visitors’ IP addresses. Such information may be used by the Administration to identify and resolve technical issues and to ensure the legality and security of financial transactions conducted through the Website.

3.4. Any information not specifically mentioned above (including purchase history, operating system information, and other technical or transactional data) shall be securely protected and shall not be disclosed, except as provided in Sections 5.2 and 5.3 of this Privacy Policy.

4. Purpose of Collecting the User’s Personal Data

4.1. The Administration of the Online Store may use the User’s Personal Data for the following purposes:

4.1.1. To identify a User who has registered on the Website of the Online Store.

4.1.2. To provide the User with access to the resources and functionality of the Online Store.

4.1.3. To establish and maintain communication with the User, including sending notifications, responding to inquiries, processing requests related to the use of the Website and its services, and handling other communications submitted by the User.

4.1.4. To determine the User’s location for security purposes, to improve the protection of the Website and its services, and to prevent and detect fraudulent activities.

4.1.5. To verify the accuracy and completeness of the information provided by the User.

4.1.6. To create and maintain a User account required for placing orders and making purchases, subject to the User’s consent where required.

4.1.7. To provide the User with information regarding the status of their orders.

4.1.8. To process and receive payments, verify tax-related information, administer refunds or payment disputes where applicable, and assess eligibility for credit-related services where offered.

4.1.9. To provide effective customer service and technical support in connection with the use of the Website and its services.

4.1.10. To send, subject to the User’s consent where required, information regarding product updates, special offers, pricing information, newsletters, promotional materials, and other communications from the Online Store or its partners.

4.1.11. To conduct marketing campaigns, promotional activities, and other advertising initiatives, subject to the User’s consent where required.

4.1.12. To provide the User with access to the websites, services, and resources of the Online Store’s partners.

5. Methods and Duration of Personal Data Processing

5.1. The User’s Personal Data shall be processed for as long as necessary to fulfill the purposes described in this Privacy Policy and by any lawful means, including, where appropriate, through automated data processing systems.

5.2. The User acknowledges and agrees that the Administration of the Online Store may transfer Personal Data to third parties, including courier services, postal operators, payment service providers, and other service providers, solely for the purpose of processing and fulfilling the User’s order, including the delivery of purchased products.

5.3. The User’s Personal Data may be disclosed to governmental authorities, regulatory bodies, or law enforcement agencies where such disclosure is required by applicable law.

5.4. In the event of unauthorized access to, loss of, or disclosure of the User’s Personal Data, the Administration of the Online Store shall take reasonable steps to notify the User where required by applicable law.

5.5. The Administration of the Online Store shall implement appropriate technical and organizational measures to protect the User’s Personal Data against unauthorized or unlawful access, alteration, disclosure, destruction, blocking, or any other unlawful actions by third parties.

5.6. The Administration of the Online Store shall take all reasonable measures to prevent losses, damages, and other adverse consequences that may result from the loss, disclosure, or misuse of the User’s Personal Data.

6. Rights and Obligations of the Parties

6.1. The User agrees and undertakes to:

6.1.1. Provide accurate, complete, and up-to-date Personal Data necessary for the provision of services by the Online Store.

6.1.2. Update and supplement any Personal Data previously provided if such information changes.

6.2. The Administration of the Online Store undertakes to:

6.2.1. Use the information provided by the User solely for the purposes specified in Section 4 of this Privacy Policy.

6.2.2. Ensure the secure storage of Personal Data and prevent its disclosure without the User’s prior consent, except as provided in Sections 5.2 and 5.3 of this Privacy Policy. The Administration shall not sell, exchange, publish, or otherwise disclose the User’s Personal Data to third parties unless required by law or permitted under this Privacy Policy.

6.2.3. Take all reasonable technical and organizational measures necessary to maintain the confidentiality and security of the User’s Personal Data.

6.2.4. Restrict or block the processing of Personal Data relating to the User upon receiving a lawful request from the User, the User’s authorized representative, or a competent personal data protection authority, where required by applicable law.

7. Liability of the Parties

7.1. If the Administration of the Online Store fails to fulfill its obligations under this Privacy Policy, it shall be liable for damages incurred by the User as a result of the unlawful use of the User’s Personal Data, to the extent required by applicable law.

7.2. The Administration of the Online Store shall not be liable for the loss, disclosure, or unauthorized use of confidential information if such information:

7.2.1. Had become publicly available prior to its loss or disclosure;

7.2.2. Was lawfully obtained from a third party before it was received by the Administration of the Online Store;

7.2.3. Was disclosed with the consent of the User or the User’s authorized legal representative.

8. Dispute Resolution Procedure

8.1. Before initiating legal proceedings, the User and the Administration of the Online Store shall make reasonable efforts to resolve any dispute through a written claim and a written proposal for settlement.

8.2. The recipient of such claim shall, within thirty (30) calendar days of receipt, provide a written response informing the claimant of the outcome of the review.

8.3. If the Parties are unable to reach an agreement and the dispute remains unresolved, the dispute shall be referred to the competent court and resolved in accordance with the procedures established by applicable law.

8.4. This Privacy Policy and any legal relationships arising between the User and the Administration of the Online Store shall be governed by and construed in accordance with the applicable laws in force.

9. Use of Cookies

9.1. Cookies are small text files stored on the devices used by the User to access the Website. Cookies collect information that facilitates the use of the Website, for example by remembering the User’s visits and actions.

The Cookies used by the Website are safe for the User’s device. In particular, Cookies cannot be used to introduce viruses, malware, or other harmful software onto the User’s device. These files enable the Website to identify the software used by the User and customize the Website experience accordingly.

9.2. The Administration of the Online Store uses the following types of Cookies:

9.2.1. Essential Cookies

Essential Cookies are necessary for the proper functioning of the Website. These Cookies enable the Administration of the Online Store to provide secure services, including processing orders, remembering logged-in Users when navigating between pages, and automatically completing address information during checkout.

Blocking these Cookies in the User’s browser may result in certain Website features functioning incorrectly. Essential Cookies are mandatory and cannot be disabled.

Specific purposes of Essential Cookies include:

a) ensuring the security and reliability of the Website;

b) supporting processes necessary for the full functionality of the Website, including:

adapting Website content to enable the User to fully utilize available features and optimize Website performance. In particular, these Cookies allow the Website to recognize key device parameters and display content appropriately;
enabling the use of Website features such as the shopping cart and other session-related functionalities.

9.2.2. Analytics Cookies

Analytics Cookies are used by the Administration of the Online Store to analyze User behavior on the Website for business and performance improvement purposes and to better understand how Users interact with the Website.

The information collected through Analytics Cookies is anonymous and does not allow the Online Store to identify individual Users.

9.2.3. Personalization Cookies

Personalization Cookies allow the Administration of the Online Store to analyze User behavior and shopping preferences in order to provide personalized product recommendations, improve Website functionality, and display relevant sponsored content.

Data collected through these Cookies may also be used to improve existing systems and software and to develop new solutions and features.

9.2.4. Advertising Cookies

Advertising Cookies enable the Administration of the Online Store to tailor advertisements based on Users’ preferences and interests, including the delivery of behavioral advertising.

These Cookies may also be used by the Online Store’s advertising and marketing partners, including Google, Facebook, Instagram, and similar platforms, to display advertising content that is more relevant to the User.

9.3. Based on their storage duration, Cookies may be divided into the following categories:

9.3.1. Session Cookies

Session Cookies are stored on the User’s device only for the duration of a browser session. Once the browser is closed, the information stored by these Cookies is permanently deleted.

9.3.2. Persistent Cookies

Persistent Cookies remain stored on the User’s device until they are deleted. Closing the browser or turning off the device does not automatically remove them.

Unless deleted by the User, Persistent Cookies may remain stored for up to sixty (60) days from the date they are placed on the device.

9.4. Only Essential Cookies are required for the proper operation of the Website.

The use of Analytics Cookies, Personalization Cookies, and Advertising Cookies is optional and subject to the User’s consent. Users may grant, refuse, or withdraw their consent for these categories of Cookies at any time.

Users can manage their Cookie preferences and consent settings through the Cookie Management Panel available on the Website.

10. Additional Provisions

10.1. The Administration of the Online Store reserves the right to amend this Privacy Policy at any time without obtaining the User’s prior consent.

10.2. Any revised version of this Privacy Policy shall become effective upon its publication on the Website of the Online Store, unless otherwise specified in the revised version.

10.3. Any questions, comments, or suggestions regarding this Privacy Policy may be submitted through the appropriate contact section of the Website.

10.4. The current version of this Privacy Policy is available on the Website of the Online Store.

Effective Date: June 1, 2025

Thank you for choosing Snousey and trusting us with your data! 🐶

​PRIVACY POLICY